Loading Events

« All Events

  • This event has passed.

Case Study – Implementing Microcontent application for a financial institution

April 15, 2021 @ 9:00 am - 11:00 am PDT

Case Study – Implementing Microcontent application for a financial institution

Presented by Beth Gerber, Owner and President of Lightext, Inc.


Thursday, April 15, 2021

9–10 am PDT | 18:00–19:00 CEST | 21:30–22:30 IST

Case Study – Implementing Microcontent application for a financial institution

This webinar will delve into an interesting case study of how Microcontent was utilized for a Call Center of a large financial institution. Learn how Microcontent was developed within an  Adobe RoboHelp project of over 250 topics. What content was added? How were the answers derived? Why does RoboHelp give an edge over other preferred options to develop Microcontent? This webinar will walk through the process of developing, testing, and understanding the benefits of Microcontent in the BFSI domain.

In this webinar, Beth Gerber, President at Lightext will demonstrate how to

  • Plan for Microcontent creation
  • Create Microcontent in Adobe RoboHelp
  • Test your prototype
  • Publish Microcontent to a frameless output

Register now for the live webinar and to get access to the recording after the webinar. Just login with your Adobe ID here:


About the presenter

Beth Gerber

Photo of Beth Gerber Beth Gerber is co-owner and President of Lightext, Inc., a firm that specializes in quality consulting in the areas of policy and procedure development, curriculum design, and training delivery.
Owner and President of Lightext, Inc.
Beth began her career as a Vice President for Home Savings of America in California and was responsible for training, procedures, and loan servicing operational departments. In 1994, Beth took her expertise and opened a consulting company that models her commitment to high standards in the writing and training profession.

Beth’s expertise is in utilizing RoboHelp for corporate enterprise solutions. As an expert in this product and an Adobe Partner, she has co-hosted multiple webinars with Adobe Systems, been a featured speaker at Writers UA and STC conferences and Adobe pre-conference workshops, and has authored several RoboHelp product reviews. She also provides customized RoboHelp training at client locations.

  Beth Gerber on LinkedIn



Your Host

Stefan Gentz

Photo of Stefan Gentz Stefan Gentz is the Worldwide Evangelist for Technical Communication at Adobe, headquartered in San Jose, California, USA.
Senior Worldwide Evangelist, Technical Communication,
Stefan’s mission is to inspire enterprises and technical writers around the world and show how to create compelling technical communication content with Adobe Technical Communication tools.

As a sought-after keynote speaker and moderator at conferences around the world, he travels around the globe half of the year. Besides that, he has been the European Ambassador for the Globalization and Localization Association (GALA) for many years, a member of the tekom Conference Advisory Board, and is now a member of the tekom iiRDS working group for Intelligent Information and member of the OASIS DITA Adoption Committee.

In 2016, Stefan Gentz was awarded by MindTouch as one of the Top 25 Leading Content Strategist Influencers in the world and as one of the Top 25 Content Experience Influencers in the world in 2017.

He is also a certified Quality Management Professional (TÜV), ISO 9001 / EN 15038 auditor, ISO 31000 Risk Management expert, and Six Sigma Champion.

He is also an active social networker on Facebook, Twitter, LinkedIn, and XING.

  Stefan Gentz on LinkedIn

  Stefan Gentz on XING


  One Adobe Solution for Technical Content

Want to know more about Adobe TechComm?

Follow us on Facebook, Twitter, and LinkedIn.!

Are you already using Adobe Technical Communication Solutions? If not, we would like to invite you to schedule a free one-on-one online session with one of our Solution Consultants. Just fill out this form and let’s arrange an online meeting together.

You can also send us an email to techcomm@adobe.com with any questions.



April 15, 2021
9:00 am - 11:00 am PDT


(408) 536-6000
View Organizer Website


Online Virtual Event
United States + Google Map
Leave a reply

Your email address will not be published. Required fields are marked *