« All Events

  • This event has passed.

Service me Now!

June 17, 2021 @ 9:00 am - 10:00 am PDT

Service Me Now!

How to bring your support team’s response time from 48-hours down to 4.8 seconds

 

Presented by

Stefan Gentz, Senior Worldwide Tech Comm Evangelist at Adobe

 

FREE AND ONLINE

Thursday, June 17, 2021

9–10 am PDT

18:00–19:00 CEST

21:30–22:30 IST

You are not registered

What is the purpose of technical documentation and user assistance information? Right, to help customers getting their challenges with your products solved. That’s the core of it, right? By solving their problems and answering their questions. But does your documentation live up to that? Why do customers still prefer calling the support hotline while the answer is there in plain writing, perfectly polished on your online help documentation portal?In this webinar, we will dive deeper into this question and show how Adobe and ServiceNow can help you to reduce the amount of workload in your customer support center, reduce the number of tickets, answer customer questions faster, and increase customer satisfaction – with intelligent solutions and the power of two solutions that play perfectly well together.

Register now for the live webinar and to get access to the recording after the webinar. Just login with your Adobe ID here:

About the presenter

Stefan Gentz

Portrait photo of Stefan Gentz
Stefan Gentz is the Senior Worldwide Evangelist for Technical Communication at Adobe, headquartered in San Jose, California, USA.
Stefan’s mission is to inspire enterprises and technical writers around the world and show how to create compelling technical communication content with the Adobe Technical Communication tools.He is also a certified Quality Management Professional (TÜV), ISO 9001 / EN 15038 auditor, ISO 31000 Risk Management expert, and Six Sigma Champion.

As a sought-after keynote speaker and moderator at conferences around the world, he travels around the globe half of the year. Besides that, he has been the European Ambassador for the Globalization and Localization Association (GALA) for many years, a member of the tekom Conference Advisory Board for several years, and is now a member of the tekom iiRDS working group for Intelligent Information and member of the OASIS DITA Adoption Committee.

In 2016, Stefan Gentz was awarded by MindTouch as one of the Top 25 Leading Content Strategist Influencers in the world and as one of the Top 25 Content Experience Influencers in the world in 2017.

  Stefan Gentz on LinkedIn  Stefan Gentz on XING

  @stefangentz on Twitter

  www.adobe.com

 

Let’s talk.

Are you already using Adobe Technical Communication Solutions? If not, we would like to invite you to schedule a free one-on-one online session with one of our Solution Consultants.

Details

Date:
June 17, 2021
Time:
9:00 am - 10:00 am PDT
Website:
https://service-me-now-self-service-documentation.meetus.adobeevents.com/

Venue

Online Virtual Event
United States

Organizer

Adobe
Phone
(408) 536-6000
Email
support@adobe.com/
View Organizer Website
Leave a reply

Your email address will not be published. Required fields are marked *